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Here we provide documentation on how to use many of our services.
Here we provide documentation on how to use many of our services.


If you need assistance with any of the documentation, or if you need computer assistance with machines or services we support, please e-mail [mailto:support@isi.jhu.edu support@isi.jhu.edu] or call 410-516-4898
If you need assistance with any of the documentation, or if you need computer assistance with machines or services we support, please e-mail [mailto:isisupport@jh.edu isisupport@jh.edu] (<span style="color:#f00">As of January, 2026,</span> ISI IT support is provided by WSE IT, but you use this email address to submit a support ticket.)
 
= Hours =
We are typically available 10:00am to 6:00pm Monday through Friday, except [https://hrnt.jhu.edu/documents/holiday_calendar.pdf university holidays].
 
[[Office Hours]] are Monday Through Friday from 12:00pm until 4:00pm via [https://support.zoom.us/ Zoom] except for [https://hr.jhu.edu/benefits-worklife/time-off/holidays/ University Staff Holidays].
 
== <span style="color:#800">H</span><span style="color:#080">o</span><span style="color:#800">l</span><span style="color:#080">i</span><span style="color:#800">d</span><span style="color:#080">a</span><span style="color:#800">y</span> <span style="color:#080">S</span><span style="color:#800">c</span><span style="color:#080">h</span><span style="color:#800">e</span><span style="color:#080">d</span><span style="color:#800">u</span><span style="color:#080">l</span><span style="color:#800">e</span> ==
=== Week of December 18 – 22, 2023 ===
I will be out of office on Tuesday, December 19th. Please direct emergency requests to [mailto:support@cs.jhu.edu support@cs.jhu.edu] .
 
=== Week of December 25 – 29, 2023 and January 1st, 2024 ===
The full week between Christmas and New Year is holiday time off for staff. The office will be closed and staff will be unavailable. The office will reopen on Tuesday January 2nd.


= What IT Services Do We Provide? =
= What IT Services Do We Provide? =

Latest revision as of 13:23, 6 January 2026

Welcome to the JHU Information Security Institute's Support Wiki Here we provide documentation on how to use many of our services.

If you need assistance with any of the documentation, or if you need computer assistance with machines or services we support, please e-mail isisupport@jh.edu (As of January, 2026, ISI IT support is provided by WSE IT, but you use this email address to submit a support ticket.)

What IT Services Do We Provide?

New to ISI? Here is a list of the many services provided by ISI Support.

Operational Status of ISI Servers/Services/Labs

Please see our Notices page for a list of planned/unplanned service outages, MSSI Lab availability, and other important notifications.

Note: this wiki is only modifiable by administrators.

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